Quote:
Originally Posted by TechniSol
rayhigh,
No offense, but you'll probably live a lot longer if you stop sweating the little stuff. I think I paid under ten bucks to return my Glo with insurance... Would it have been nice if they paid for shipping both ways? Sure. OTOH, they replaced my Glo with what appeared to be a brand new unit, after the lighting died, with maybe only a week left in the one year warranty -with nary a quibble. Granted it was still in warranty, but a new unit and a less than $10 "rental fee" on a unit I'd used for almost a year seemed pretty accommodating to me...
Considering the "prorated" world we live in it seemed pretty decent to me despite having to answer a bunch of questions, take photos, etc. I guess perspective makes the difference. You really do have to decide to be happy in this life. Good luck.
|
Except this is brand new and arrived defective. Just arrived days ago. A completely different circumstance than days away from an expiring warranty.
So what if they keep sending me defective ones? At 10 bucks a pop pretty soon I'll have paid double.
If they don't give me satisfaction, I'll take It up with my credit card company. If that doesn't work, I'll keep after them night and day on social media and anywhere else I can think of.
I own four of their devices and I like them except for the defective one. If they want to piss off a loyal customer and make a stubborn enemy who will post crap about them 50 times a day from 20 different accounts on twitter and Facebook using automated scripts, so be it. I'm not a Kindle fan but whenever I've had a problem with anything I've bought from Amazon, Apple, or, for that matter, any other retailer large or small on the net, they have paid shipping. Kobo are acting like fourth rate, slimy salesmen with no regard for their customers. Nope, I'm not gonna take it lying down. Kobo will fail if this is how they treat their customers.
Oh, and of course the BBB has tons of complaints against Kobo:
http://www.bbb.org/kitchener/busines...483/complaints Looks like I'll be adding one soon.