MobileRead Forums - View Single Post - Defective Aura - Kobo shipping replacement but not sending return shipping label???

TechniSol · 06-21-2014, 01:28 AM

rayhigh,

No offense, but you'll probably live a lot longer if you stop sweating the little stuff. I think I paid under ten bucks to return my Glo with insurance... Would it have been nice if they paid for shipping both ways? Sure. OTOH, they replaced my Glo with what appeared to be a brand new unit, after the lighting died, with maybe only a week left in the one year warranty -with nary a quibble. Granted it was still in warranty, but a new unit and a less than $10 "rental fee" on a unit I'd used for almost a year seemed pretty accommodating to me...

Considering the "prorated" world we live in it seemed pretty decent to me despite having to answer a bunch of questions, take photos, etc. I guess perspective makes the difference. You really do have to decide to be happy in this life. Good luck.

06-21-2014, 01:28 AM	#5
TechniSol GranPohbah-Fezzes r cool! Posts: 1,056 Karma: 3151024 Join Date: Jul 2010 Device: Nook STRs, Kobo Touch, Kobo Glo	rayhigh, No offense, but you'll probably live a lot longer if you stop sweating the little stuff. I think I paid under ten bucks to return my Glo with insurance... Would it have been nice if they paid for shipping both ways? Sure. OTOH, they replaced my Glo with what appeared to be a brand new unit, after the lighting died, with maybe only a week left in the one year warranty -with nary a quibble. Granted it was still in warranty, but a new unit and a less than $10 "rental fee" on a unit I'd used for almost a year seemed pretty accommodating to me... Considering the "prorated" world we live in it seemed pretty decent to me despite having to answer a bunch of questions, take photos, etc. I guess perspective makes the difference. You really do have to decide to be happy in this life. Good luck. Last edited by TechniSol; 06-21-2014 at 01:34 AM.