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Out of interest, did you buy the Kobo from Kobo, or from somewhere else? If from a local shop, I'd look for an exchange from them, not from Kobo. But I'm not sure what legal consumer protections you have over there, so it's worth taking that with a grain of salt.
If Kobo shipped it to you, try a different CSA, then escalate to kobohelp on twitter or to Executive Care.
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