Thread: Defective Aura - Kobo shipping replacement but not sending return shipping label???
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Old 06-20-2014, 09:36 PM   #1
rayhigh
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Posts: 126
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Join Date: May 2013
Device: Kobo Aura HD, Kobo Aura, Kobo Mini, Kobo Glo (wife)
Defective Aura - Kobo shipping replacement but not sending return shipping label???
So Kobo is sending me a replacement Aura but is refusing to pay return postage from the US for the defective unit. This is completely unacceptable! They sent me an item that is not fit for purpose and expect me to eat the return shipping? Anyone else had this experience? Anyone had them pay the return shipping or provide a label? This is complete f-ing BS.
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