Thread: Aura How Long?
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Old 06-19-2014, 09:46 PM   #8
rayhigh
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Posts: 126
Karma: 346764
Join Date: May 2013
Device: Kobo Aura HD, Kobo Aura, Kobo Mini, Kobo Glo (wife)
Quote:
Originally Posted by NightStar76 View Post
So, Kobo is replacing my Kobo aura because of a bug. They said they're mailing it to me... and that's the last I heard of it. Does anyone know how long it generally takes? I've got some reading to do, and I don't particularly like using PDF on the touch. :P Thanks for answers.

I'd also like to say that I don't know where all the horror stories about their customer service come from; apart from not giving me a detailed date or the like, I'm more than satisfied with the service I received both over the phone and via email.
I'm in the same boat, they agreed immediately to send me a replacement unit due to a screen that is tinted yellow on the top half and blue on the bottom half. No tracking number or ship date though, and now no response to my latest email....
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