Quote:
Originally Posted by BearMountainBooks
I don't know what the charges are, bu I know my library delayed joining for two years because of the cost. Then they joined via a group, but every year I think it's on the cutting board because it's so expensive. The books themselves are not that bad, and I think initially they had a grant to get started.
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I forgot they carried them until I got an e-mail telling me the MP3 store was closing and I would have to download my MP3 audiobooks. Of course, there was no link to just download the suckers, and of course, it took several e-mails to find out the titles and order numbers of my MP3s. They think you can just scroll through your order number, clearly not realizing that people who buy lots of ebooks will have dozens or even hundreds of order numbers to scroll through.
One of my e-mails explained clearly that I did not have the order number and titles. So of course their next e-mail asked for the order number, or if I did not have that, the title, last four numbers of the credit card, and billing address. I guess my response must have lit a fire under 'em (about time), because they were able to retrieve the information, but as it turned out the order were placed in 2009, and their website only shows order numbers going back 18 months, so I wouldn't be able to get anything with those order numbers.
Way to go, B&N. Way to go.
Luckily I had already listened to one of the books, and the other two were books I really no longer want to hear. I'm sure I'll eventually find the files on my backup drive anyway, except that the search feature on Windows is kinda sucky, and even the new, improved file finder I installed can't find the files if I'm not sure what the geniuses at B&N called them.