Thread: ereader-store.de customer service
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Old 06-10-2014, 08:58 AM   #8
Booxtor
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Quote:
Originally Posted by karasho View Post
Has anyone had trouble to contact the customer service of ereader-store.de?
I write some emails to them, but seems there aren't people to take care of customers emails. Someone has ideas to contact it? Thanks in advance.
Hi,

actually I am responding to every message on our contact site within of 1-2 (working) days. On some days I have to response to up to 70 emails. Recently I have discovered that for some reasons the IP address of our server was blocked by some mail services like Hotmail.com, live.com mail.ru and some others. I have contacted them to remove our IP from their black lists. For now it works, but they are permanently introducing some new features to their anti spam programs (which is good) and we could again be blocked. So just please keep trying to contact us if you don't see any response. Don't hesitate to mention your unanswered contact trials. I will immediately check if something is wrong with our mail server, server, provider ...)
So just please
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