CS representatives rarely know what is going on in the corporation for which they have been hired to read scripts, and that is mostly what they do, simply read scripts to us. Many/most of the CS representatives are contract workers and many of those don't even reside in the country where the company is headquartered. You might as well listen to totally unsubstantiated rumors on the internet. If you did you would get about as accurate of information as you would listening to CS representatives.