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barneygoogle · 05-29-2014, 08:05 AM

This is my first post to a MobileRead forum, and as it was this thread that prompted me to join I thought I should add a comment about my experience with the 1.9.11 upgrade. I had already upgraded (upgraded seems an inappropriate word) when I read this thread, and at that time I had not noticed any ill effects, but upon checking I found that, as with others, my expansion SD card was not being recognized and that my “I’m Reading” list showed filenames rather than titles and authors.

I lived with the problem for a while thinking that as my device had not been bricked it was unlikely that Kobo would replace it. Then, on further thought, I decided that there had been serious loss of functionality and it was worth a try. I went through the email route as the callback facility is not available to English customers. Many emails later I came to the conclusion that it would take weeks to reach an end and I called the (free) international service number. Forty-eight hours and four calls later Kobo told me they would replace the Wifi with a Touch and I went through the routine of photographing it and giving them all the necessary details. I had to send the reader to Holland by a tracked, insured service at my own expense, and I got the replacement eight days later.

Well, here are what I consider to be the pros and the cons: On the good side my pretty old reader has been replace by a new, fairly up-to-date model; the Kobo support people were friendly and courteous. On the down side, I am considerably out of pocket; the cost of returning the device was GBP 10.15 (USD 17.00); my old SD card had to be replaced at a cost of GBP 9.00 (USD 15.07) with a micro SD card because it didn’t fit the Touch; the connecting cable also had to be replace at a cost of GBP 6.00 (USD 10.05) for the same reason. In addition, the rather nice case I had for the Wifi is too big for the Touch, but I shall not be replacing that for a while.

The touch is fine; it’s faster, more versatile and better than the Wifi in most respects, but I feel that the Wifi was more cosy; I’d been using it for a few years and was kinda fond of it.

05-29-2014, 08:05 AM	#98
barneygoogle Infant member Posts: 1 Karma: 10 Join Date: Apr 2014 Location: England Device: Kobo Touch	This is my first post to a MobileRead forum, and as it was this thread that prompted me to join I thought I should add a comment about my experience with the 1.9.11 upgrade. I had already upgraded (upgraded seems an inappropriate word) when I read this thread, and at that time I had not noticed any ill effects, but upon checking I found that, as with others, my expansion SD card was not being recognized and that my “I’m Reading” list showed filenames rather than titles and authors. I lived with the problem for a while thinking that as my device had not been bricked it was unlikely that Kobo would replace it. Then, on further thought, I decided that there had been serious loss of functionality and it was worth a try. I went through the email route as the callback facility is not available to English customers. Many emails later I came to the conclusion that it would take weeks to reach an end and I called the (free) international service number. Forty-eight hours and four calls later Kobo told me they would replace the Wifi with a Touch and I went through the routine of photographing it and giving them all the necessary details. I had to send the reader to Holland by a tracked, insured service at my own expense, and I got the replacement eight days later. Well, here are what I consider to be the pros and the cons: On the good side my pretty old reader has been replace by a new, fairly up-to-date model; the Kobo support people were friendly and courteous. On the down side, I am considerably out of pocket; the cost of returning the device was GBP 10.15 (USD 17.00); my old SD card had to be replaced at a cost of GBP 9.00 (USD 15.07) with a micro SD card because it didn’t fit the Touch; the connecting cable also had to be replace at a cost of GBP 6.00 (USD 10.05) for the same reason. In addition, the rather nice case I had for the Wifi is too big for the Touch, but I shall not be replacing that for a while. The touch is fine; it’s faster, more versatile and better than the Wifi in most respects, but I feel that the Wifi was more cosy; I’d been using it for a few years and was kinda fond of it.