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You have a point--the one or two times I had to order a book via B&N it took about 2 weeks.
The last time this happened, indies, myself included saw noticeable sales jumps. I think to some extent that showing alternative books works for Amazon. The person looking for a particular book may hold off on buying it (if you have an Amazon gift card, you aren't going to necessarily buy elsewhere) or they may buy different books at Amazon and then go somewhere else to buy the book they were after. Of course if you are the average kindle owner...you may not know HOW to buy a book from elsewhere and read it on your kindle. So you don't buy it at all and you certainly won't bother to pre-order.
I can recommend and link to books all day long at Kobo books on my blog, but if half my blog readers have Kindles, they are going to click the kindle link. If the book isn't discounted on Amazon, they usually don't buy. Same is true in reverse.
With the advent of the Kindle, people are definitely more locked in to a particular retailer (unless you want to learn how to go hither and yon and most people can't be bothered. Mobileread readers are the exception, not the rule.)
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