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3 damaged Kobo's later tells me that yes that is a damaged substrate. The wife thinks I shouldn't own anything with glass for a screen. My Samsung Galaxy Tab|Pro 8.4 is currently off for a screen replacement after only owning it for a week. Couldn't find a case that I liked here in Canada yet and ended up dropping it. Contacted Samsung to see how much to replace the screen. Turns out because it happened within 3 months of buying it they are replacing the screen free, just had to pay shipping. 3 lessons learned this time. 1) Buy a case no matter if you like it or not until you find one you do. 2) Contact the makers and ask how much it will cost to have them replace the screen for you. 3) No matter how badly you have to use the bathroom, make sure and check that there is toilet paper on the role before you sit and do not place your device on the empty dispensor because you are afraid you might step on it.
Regarding #2 lesson. This has happened to me now twice. The first time was with Kobo themselves, again this was within the 3 month period. Leaned on the screen accidently getting into my truck and cracked the screen. They replaced it at no cost including sending me a prepaid shipping box to send it back to them. This and the fact I like my Kobo has kept me coming back to them when I decide to upgrade my eReader despite bugs in the firmware. I can now say the same for Samsung. So it really does not hurt to ask, offer to pay for the screen replacement hopefully you might be surprised.
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