[jehane]

This is a question about the store, not a device, but I thought this was the best fit forum.

I recently received a large promo code, however the checkout screen did not give me an option to enter the code. I tried using Chrome/Windows, Firefox/Linux and Firefox/Android, all with the same result. I asked Kobo support and they suggested I buy the book at full price and they would refund the difference. I'm not keen on this solution since 1) the book I want is quite expensive and 2) the coupon has by this time expired. Also, I don't want to have to do this every time I want to buy a book using a coupon.

Has anyone else had a similar problem?

btw, I checked a number of books, including one specifically listed in the link provided with the promo code.