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Old 05-14-2014, 08:26 PM   #4
meeera
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Posts: 5,829
Karma: 68407974
Join Date: Dec 2011
Location: Australia
Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles
Quote:
Originally Posted by MikeNorrish View Post
Hi all,

I've had my Glo for just over a year, but I've been a long time user of Kobo before that one

Recently, it's developed a fault with the screen - after waking it up from sleep one afternoon, a large chunk of the book cover remained on the screen, obscuring the text, and a wide band of pixels along the middle of the screen remained blank.

These artifacts have survived through power cycling, resetting, turning pages until the forced refresh, and allowing the battery to run down to the full black screen (the band in the center remains white).
Are all of the artifact lines on the screen absolutely perfectly horizontal? If so, it may be a fault. If there are any diagonal lines at all, it's likely to be a fractured screen. (A good photo would clear this up).

If it is a fault, not a fractured screen, and it's barely over a year old, you may still be covered by statutory warranty in some countries, like Australia. Filling in your country in your profile will mean it shows under your name when you post, which can be very helpful.

Last edited by meeera; 05-15-2014 at 01:59 AM.
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