My oh my! Remember when they went down last year (Jan 2013)?
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Delphi Classics has been a favorite Web store of mine for over a year. In fact, I wrote about them as recently as this week, when I talked about my DRM-free January. And just as that story was going up, their site went down, due to a mysterious ‘deletion’ on their servers. I have been anxiously checking to see when it came back, and just a short while ago, I received the following email:
Dear customer,
We are writing to inform you of changes to our website. Unfortunately, last Friday our webhost company deleted from their servers the entire files of several websites, including the Delphi Classics store. This was an error which we had no control over. We have managed to salvage web page information, eBook files and other data, but all customer accounts and order details were lost. The server on which we stored the backups was also affected, losing the details of thousands of orders and accounts.
We have been working hard over the last five days to build a completely new website, with improved performance and features, as well as a more secure location. Sadly, we are simply unable to restore your previous account details and you will need to create a new account to make a new order. When registering a new account, you can re-use the same username and password if you would like.
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I wrote earlier about the site issues facing Delphi Classics this week. I had some questions about some of the items in the email they sent to their customers yesterday, and Peter from Delphi Classics was kind enough to reply very promptly:
“Thank you for your email. It has been a very difficult time for us here lately! Unfortunately, last Friday our webhost company deleted from their servers the entire files of several websites, including the Delphi Classics store. This was an error which we had no control over. We have managed to salvage web page information, eBook files and other data, but all customer accounts and order details were lost. The server on which we stored the backups was also affected, losing the details of thousands of orders and accounts. We have been working hard over the last five days to build a completely new website, with improved performance and features, as well as a more secure location. Sadly, we are simply unable to restore your previous account details and you will need to create a new account to make a new order. When registering a new account, you can re-use the same username and password if you would like.”
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