MobileRead Forums - View Single Post - A question to the people who have both Kindle and Kobo

bgalbrecht · 05-14-2014, 10:48 AM

I have had a couple of interactions with Kobo customer service. One of them was when I accidentally bought the PDF version of a computer science book instead of the ebook with a coupon. They don't show the version on the checkout page and I had been comparing both. They refunded my money, and when I asked them if I could get a substitute coupon, they gave me a 90% off coupon instead of the 55% (I think) coupon I had used. The other interactions were to my satisfaction also. I generally buy from the retailer which is cheapest. When Kobo has a contest going on and the book is coupon eligible, Kobo is usually much cheaper than Amazon.

05-14-2014, 10:48 AM	#14
bgalbrecht Wizard Posts: 1,806 Karma: 13399999 Join Date: Aug 2007 Location: US Device: Nook Simple Touch, Kobo Glo HD, Kobo Clara HD, Kindle 4	I have had a couple of interactions with Kobo customer service. One of them was when I accidentally bought the PDF version of a computer science book instead of the ebook with a coupon. They don't show the version on the checkout page and I had been comparing both. They refunded my money, and when I asked them if I could get a substitute coupon, they gave me a 90% off coupon instead of the 55% (I think) coupon I had used. The other interactions were to my satisfaction also. I generally buy from the retailer which is cheapest. When Kobo has a contest going on and the book is coupon eligible, Kobo is usually much cheaper than Amazon.