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They've replace my Kobo Wifi now with a new Touch. Hubby thinks it might actually have been a new one as opposed to a refurb one but either would have been ok I think so long as I have a unit to read with. It arrived by parcel in about a week's time and we just packed up the fried one in the packing provided and sent it back. As far as I know, I'm not getting that unit back but the Touch seems to be working just fine and I'm back up and running again. Surprisingly quick and efficient service considering how much trouble some folks have had with them.
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