Quote:
Originally Posted by tubemonkey
Good 
What gets me is the disconnect between Audible reps and company policy. On two separate occasions, they absolutely told me I didn't qualify for the offer; and yet, I still got it. Needless to say, I'm not impressed with their customer service. |
I find one has to strictly monitor them to make sure you get your due with their promotions. When I didn't receive my $10 credit by last night I opened a chat and here is my conversation. (I bought a few of my qualifying titles with Whispersync.)
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Me:Can you please tell me when you'll be crediting my account with what I earned during your April promotion to buy 4 books and get a $10 credit? I understand the credit was to be applied 5/5.
Jermaine:Thanks for contacting Audible, my name is Jermaine and I would be glad to help you with your inquiry.
I would be more than willing to check on this for you.
Upon further review of your Audible.com account, I am seeing where you ordered six titles in the month of April but only one title had the regular price of $14.95 and that was Sylvester. To be eligible for this promotion you would have to had ordered four titles with the regular price of $14.95.
As a one time exception, I will go ahead and issue a $10 coupon to your account so this can be used towards the purchase of an audiobook.
Me:I appreciate your giving the the credit, thank you. However, I have a question. The promotion clearly stated that the audiobooks had to have a "regular price" of more than $14.95. This is the case for each of the titles I purchased.
Jermaine:The way how it works is if you order titles for a discounted price different from the 30% off which comes with your membership, the price that is given would be the regular price.
It seems you got some of the titles with promotions given.
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Does that last statement make any sense? It doesn't to me! Anyway, I am sure I received my credit for previous "buy 4, get $10" promotions without dissent from Audible, using a few Whispersync titles in order to qualify.
