I'm having a hard time grokking something
Maybe you all can help? I have a several hundred dollar overpayment at the phone company, more or less deliberately. For the fourth or fifth month in a row I've had my services suspended for non pay ment(sorry I'm on a phone).
How can I get it through these idiots heads that there IS money in the account/paid to them, whatever?
About five years ago I travelled for work all of the time, this went on for about four or five years. I was constantly being shut off when I was on the road. When they finally got their heads out of their fourth point of contact, they sent me checks totaling a little over four grand. That was nice at the time but I'd just rather use it now.
Anyone have any suggestions here?
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