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AccioHogwarts, Please contact Kobo right away. They will walk you through the steps to restore your new touch. It's very important to follow their directions exactly, and may require a few tries.
After my Kobo wifi suffered the bad update issue, Kobo replaced it with a refurbished Kobo touch. (Thank you, Kobo!) The first one they sent me would not hold a charge, so after contacting them and going through the front/back photo process, they sent another refurb. This one works great (after a couple factory resets which I think were my fault as I expected the touch screen to respond instantly and ended up tapping the screen multiple times and probably overloading the system.)
Kobo asks that you return your bricked wifi AFTER receiving the replacement kobo, so hang on to both until you can determine that the new unit works. I shipped both the wifi and the defective touch together to the returns address a week or two after receiving the working replacement.
Kobo deserves a lot of credit for their efforts in this mess.
BTW, I love the Kobo touch.
Best of luck to you.
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