Thanks again, all who tried to help me here. In the end, neither of the two Kobo devices would work and I got tired of repeated diagnosis and try-this/try-that. Kobo's hardware and/or software is not for me.
While I will dearly miss the Kobo Aura HD's fantastic screen size and resolution, I'm going back to ePub on iPad. Marvin and/or iBooks are decent readers, and bulky dead tree editions rarely piss me off as much as this Kobo experience did. Reliability first.
I returned one dead Kobo to Kobo Customer Care, and the retailer (Chapters) is giving me in-store credit for the other. It will soon be spent. :-) Cheers.
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