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My Kobo Wifi reset itself to original mode and nothing has worked... I've now been in touch with their customer service via chat and email and they've asked for my info to "repair or exchange" my unit. I think they're more aware of the bad update than they're willing to admit since the photos they've asked for confirms nothing except damages to the actual unit itself (of which there is zero). To their credit, it's been just about 24 hours and they're already on it for me. Perhaps I'm just lucky to get such a quick response but I sure do hope they fix it up for me as quickly. I don't want to have to tell my nieces that the gift they got me is broken!
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