Quote:
Originally Posted by AccioHogwarts
Customer support have finally offered to replace my Kobo. They've asked for date and place of purchase which I don't know since it was a gift but I'm fairly sure it was just under 3 years ago. Will they still replace it even though it was so long ago?
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My Kobo Wireless was out of warranty, but they replaced it because it was their fault.
When I wrote to tell them that the replacement unit was also damaged, they replied by saying that my device was out of warranty and I had to purchase a new one, but this response was inconsistent (Why did they replace the first device, then? Were they going to give me back my Kobo Wireless?) and they had to rectify their decision.