[Anak]

Originally Posted by Witty Username

Well, the response from Kobo CS is not exactly helpful:

Asking me to 'always search on kobobooks.com'? Well, that's where I found the books listed at ridiculous prices.

However, the prices for Lois Lowry's books are now as expected so it could have been a temporary glitch I suppose.

[Internal instruction manual Customer Care: Use the anwer template that matches/fits the customers question(s) best. Our systems dictate that you must use one of the available templates.]

You contacted us today regarding the [insert book category here|kid's book].

[Internal instruction manual: if customer complains about sales price, use this phrase (manditory)]

We are sorry to hear that you are finding our prices quite high which is absolutely quite strange because our prices are mostly matchless with other online publishing companies.

[Internal instruction manual: First. Adjust the retail price to the correct price or contact tech dep. Don't ever mention that the retail price was wrongly entered into our databases.]

The book which you referred [insert booktitle here|"Bless this mouse"] costing [insert price mentioned by customer|71 GBP] is actually costing [insert the correct retail price here|7.43 GBP].

[Internal instruction manual: Second. Use a standard phrase (approved by the marketing department) that suggest the customer has made a mistake. Give the customer some search advice. Even if it is not related to the question. Its purpose is to shift the blame to the customer.]

I am not sure which link are you searching exactly.

[Internal instruction manual: this phrase is to stress that the customer has made a mistake.]

For your assistance , we would like to ask you to always search on www.kobobooks.com.

[Internal instruction manual: Kobo is aware that the implemented search function of the site doesn't work properly but don't - ever - communicate this with the customer.]