Not going well with Kobo Customer Care. In six days, responding immediately to each of their requests for information, I have given them everything they wanted: e.g. Photos from all sides of the device. Serial #, device information screen, version. Proof of purchase, store I purchased it in, my mailing address for a device exchange, etc. This is what they have been asking for. Sounds good.
NOW... they ask me to please do a reset and/or factory reset again to see if that fixes the problem. Magically. WTF. Full circle.
Ok. I'll do that. AGAIN.