Quote:
Originally Posted by Lynx-lynx
@anak were those examples from people who used the live chat option or the email option?
I know from experience that the Live Chat option is the only way to go.
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All by e-mail. Good to know to that it is 'better' to use the chat option.
Quote:
Originally Posted by library addict
Mine sometimes do. But I've found the last few chats the reps have offered replacement coupon codes without prompting. Their customer service has gotten much better than the days of "all sales are final."
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This new policy is probably not (yet? of fully) rolled out across the pond (or rolled out to Anglo Saxon countries only) but I hope it will become global standard policy soon. That's why I mentioned it in the first place. Not all customers are equal, it seems.