Quote:
Originally Posted by Loosheesh
Just updating to say I got through with Kobo. After a number of emails back and forth, they applied store credit to my account for the book I couldn't download, and gave me a 70% code. Good outcome  |
Well, this proves that Kobos Customer Care in North America is way better than in Europe (Netherlands or Belgium).
In the past few week I have heard/read serveral complaints about
:
- missing (wrong) book information; no warning that books can only be read with Kobo apps and not on ereaders.
- books that couldn't be downloaded (just like you)
Contacting Kobo Customer service response about
:
missing (wrong) book information
* offering no solution
* not offering refund
* not offering a free discount coupon for the inconvenience.
download issues
* not fixing or investigating download issues.
* not offering refund
* not offering a free discount coupon for the inconvenience.
First response of Kobo Customer Care is useless: not addressing the issue, or denying the issue. In short: not investigating the issue.
Customers must be persistent to Kobo to fix their issues.
Second Kobo respond:
* same answer as first response (no refund, no fix for download issues)
* note: in some cases Kobo offered a 20%-30% discount code; but did not refund the purchased book or fix download issues.
Contacting Kobo for a third time:
* finally they offered a refund
* not offering a discount coupon for the inconvenience.