Quote:
Originally Posted by TBennettcc
I am assisting a friend with a Kindle Touch. When I first received it, it was in diags mode. I rebooted it from the diags menu.
- - - -
When selecting "main", the Kindle reboots, shows a message: "Software Update. Your Kindle software is updating. This can take a few minutes. DO NOT turn your kindle off during the update process. Your Kindle will automatically restart as soon as the update process is complete.", and then reboots to the above screen telling me "the update was not successful".
- - - -
|
This is an unusually long thread of problems - -
So an unusual question:
Is there any chance that either you or your friend turned off the kindle during the update process?
- - - -
Doing so
**could** have corrupted the flash device (not just the file system(s) stored on it - the device internals).