Quote:
Originally Posted by viv
They can be a bit slow to reply, but in each similar situation for me (yes, more than one!) they've issued a refund as well as an additional promo code of equal value. Not so bad. If they fail to give you a code, just email them again about it - it's probably an oversight.
HERE'S A TIP: I have recently noticed that after adding a preview of a book (rather than buying it), I can then see in My Library if an epub download is available. I think I'll do that from now on as a precautionary step, seeing as you can't see this info in a book's listing.
In one especially annoying case, they even gave me a 100% off code for all the aggravation!  I've yet to use it - can't quite decide on a title ... Any suggestions? |
I know about the Preview option but I haven't been buying books as frequently as I used to and I got careless
If I got a 100% code, I know exactly what book I'd buy with it - I have a book in my wishlist that's over $20.00!
Quote:
Originally Posted by library addict
I find chat is the best way to contact customer service. Much faster and as viv says they've been issuing replacement codes as well (sometimes for more than the original code).
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I tried Chat first but it was taking forever to get an available agent so I gave up and went the email route. A refund and a return of my 75% code would be great
Quote:
Originally Posted by Rev. Bob
That's something of a known issue around here, and I just complained about it (again) to Kobo today. In short, you have to use a Kobo reader or app to download it.
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I hate all Kobo's reading apps so I'm not even thinking about that option. I managed to read one full book on their iPad app and that was more. Than. Enough
