Quote:
Originally Posted by LaughingVulcan
It is disheartening because it should be completely unnecessary to lose any books. Not only on the "why is DRM necessary" front, which is what it is, but also because of Kobo's terrible customer service. It would have been nice if they had planned it such that their customer service was prepared to say, "Yes, it isn't right that these $50.00 worth of books you paid for with Sony that we have available didn't transfer over, so because we want your business we'll verify that those didn't transfer over and give them to you." [After all, it should only be a small fraction of what the person spent with Sony so we should eventually make that back, anyway.] Or even, "We'll issue you a $10.00 credit and we're sorry you're having this problem." Or even that Sony had set up such credits as part of the transfer.
Maybe I'd even have been satisfied if customer service was scripted to say, "We're sorry. If the editions didn't transfer it is most likely because it was a different publishing company that carries our edition and we can't transfer it. We're very sorry." But the call I had was that bad that I have no confidence in what they told me.
It's disheartening because if I had spent that $50.00 on paper editions, I'd still have the paper editions until the paper disintegrates. Now I've got them only as long as this computer and my 650 are still alive.
And now that I have a Nook, I'll think twice before I hit the purchase button.
OK, first this isn't about not having the Sony books on my equipment. I was a 650 user, which means all the books I have are on my local environment in the Reader software and I always kept my Reader fully synced.
Now, to DRM. "Generally if you move from one device manufacturer to another you are going to lose your books locked into that store." Yes, and that's not right. You can tell me that's the way it is, that's the way I bought them so I should have known that. And sure, that's still all true.
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Although I downloaded all of my Sony books months ago, I agree you shouldn't have to be OK with losing only a certain percentage of your books.
Surely no one would accept a publisher breaking into their home and removing only 10 percent of their paper books.