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cromag · 04-10-2014, 01:10 AM

I just got an email from Kobo. They really want to understand me better and my Kobo reading experience, so they invited me to fill out a survey at SurveyMonkey.

Well, I'd like to be a good customer, so I went there -- but, due to the design of their form, I could not get past the second question. So, they won't understand me better, after all.

The first question asks me which devices I currently own and says I should check all that apply. The options were Apple Product (i.e. iPad), Android Tablet, Kobo eReader, Kobo Tablet, Smartphone, and "Other." There were buttons to click for the first five options -- I clicked off Android Tablet and Smartphone. There was no button for "Other" -- just a field to fill in. I typed in "JetBook Lite."

The second question asks me which is my primary device for ereading, and specifically says to choose only one. Once again, the options were Apple Product (i.e. iPad), Android Tablet, Kobo eReader, Kobo Tablet, Smartphone, and "Other." Once again, there were buttons to click for the first five options and no button for "Other" -- just a field to fill in. I typed in "JetBook Lite," because that's what I do most of my reading on.

No good.

The survey won't accept that. Apparently the survey will only read a checked box as an answer, not the filled-in field for "Other." So, while you can choose only one, "Other" is not a valid choice.

I don't think they meant it to work that way.

Anyway, I gave up.

04-10-2014, 01:10 AM	#1
cromag Surfin the alpha waves ~~ Posts: 26,187 Karma: 459735575 Join Date: Dec 2010 Location: New Jersey Device: Jetbook Lite & Mini, Nook STR, Kobo, Hanvon N516, Kindle 2, Androids	Kobo - How NOT to make a survey I just got an email from Kobo. They really want to understand me better and my Kobo reading experience, so they invited me to fill out a survey at SurveyMonkey. Well, I'd like to be a good customer, so I went there -- but, due to the design of their form, I could not get past the second question. So, they won't understand me better, after all. The first question asks me which devices I currently own and says I should check all that apply. The options were Apple Product (i.e. iPad), Android Tablet, Kobo eReader, Kobo Tablet, Smartphone, and "Other." There were buttons to click for the first five options -- I clicked off Android Tablet and Smartphone. There was no button for "Other" -- just a field to fill in. I typed in "JetBook Lite." The second question asks me which is my primary device for ereading, and specifically says to choose only one. Once again, the options were Apple Product (i.e. iPad), Android Tablet, Kobo eReader, Kobo Tablet, Smartphone, and "Other." Once again, there were buttons to click for the first five options and no button for "Other" -- just a field to fill in. I typed in "JetBook Lite," because that's what I do most of my reading on. No good. The survey won't accept that. Apparently the survey will only read a checked box as an answer, not the filled-in field for "Other." So, while you can choose only one, "Other" is not a valid choice. I don't think they meant it to work that way. Anyway, I gave up.