Wikipedia tells me that Sony used to use the slogan "make believe" - it seems an apt description so far - they do "make believe" customer service very well
The words "make.believe" form the "Sony Group Brand Message."[4] The words are designed to unify the company's efforts at communication, and to reinvigorate the Sony brandSony budgeted
US$100 million for its "make.believe" campaign in 2010
cost of replacement or refund £99
cost of employing "customer services" muppets to send 30+ delaying emails - about the same ?
cost of arranging original collection: couriering it to Pencoed so their tech guys could pronounce " screen is f**k*d " and email me a picture to prove it ! - £ same again ?
cost of 3 more pointless courier expeditions £ ?
cost of displaying Kafka-esque incompetence & leading edge telephony skills to world at large - priceless
> > > This confusion occurred due to the fact that the technical
> > > department is located on the
> > different place and our system are not connected.
> > >
> > > Please accept my apologies for misunderstanding.
> > > > Thank you - it seems that Sony has real problems with my landline but no-one else does.
> > > > It's a normal landline ... except that I have enabled the option to block anonymous caller withheld numbers at
> > > > virginmedia, my phone supplier., I cannot toggle that on & off, to make calls from Sony an exception - , it's all or nothing
> > >
> > > Unfortunately, our lines have hidden calling numbers and we cannot
> > > change it
> > >
> > > If you provide us a phone where we can contact you with hidden
> > > phone number I can give you a call.
i was then foolish enough to also ask about tracking:
Dear ...
Tracking number should be provided to you automatically by the delivery company. Unfortunately, since we do not facilitate the shipment we do not have it available.
With kind regards