Thread: Sony Reader Store email
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Old 03-29-2014, 01:57 PM   #73
MarciaCat
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Posts: 421
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Join Date: Jul 2007
Location: San Diego, CA
Device: Kobo Libra, Kobo Aura & Aura H20
Quote:
Originally Posted by MarciaCat View Post
And to top it off my $35+ credit didn't transfer so I've spent the last 45 minutes or so on Kobo's live chat trying to get both issues cleared up; they were helpful to a point, I'm now waiting for Tier 2 help to contact me, sigh. No idea how long that will take.
Quote:
Originally Posted by Sara95 View Post
My $86 store credit didn't transfer either. I have been using email to contact Kobo and the last email I got from them said Sony was having technical issues in transferring the store credit.
I've noticed that I'm not the only one to have credit transfer issues; really hope they get it sorted soon. I'd also like to be able to get back the list of what did/didn't transfer so I could print it out now that I've re-established communication with my printer. There doesn't seem to be any way to retrieve it that I can find.

Anyone have any idea how long it takes Tier 2 Help to make contact?
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