Quote:
Originally Posted by robko
From reading the CS response it looks like the problem had already been corrected by the time they responded, so they likely assumed the poster had gotten to it via a cached copy (with old data) hence the recommendation to search via kobo.com. Kobo CS generally isn't very good, and they maybe could have explained it better in this case, but I really don't see where they need to escalate it if it's been fixed already.
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Exactly my thinking too.
The team responsible for the website probably noticed the error and fixed it. By the time the customer support person received the enquiry and checked the website to see if it was true they would have seen the correct price and thought to themselves "Looks fine to me, what the *beep* is this person going on about, maybe they're not looking at our website or something so I better tell them to always search for books via our website".
Seems a perfectly reasonable response to me.