Quote:
Originally Posted by DiapDealer
Horse manure. It didn't show up on their computer by magic. They had to download it from Amazon in the first place.
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It's easy to assume that just because you and I understand the basic ideas of software, and what it means to download a program, that everyone else in the world does.
There are millions of people in the world who use computers every day, who don't have a clue about these things. Nor should they. For many of these people, the program did indeed "show up by magic". More exactly, it might already have been installed on the computer on purchase (I found it pre-installed on my HP tablet), or a friendly dealer might have installed it, or a relative or friend. Or the user might have installed it themselves a long time ago, and have now forgotten how they did that.
Quote:
Originally Posted by DiapDealer
Look, there's two different issues being conflated here. One is that the "expiration" of the program could have been handled much, much better. I don't think anyone disagrees with that. The other is the suggestion that the download page for the software is hard to find on Amazon's site: which I believe to be patently false. If you are looking for it ... you will find it.
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I agree that there are two different issues. My comments are concerned with finding how to download the software. I am not merely saying that the download page is hard to find. I am saying that many tens of thousands of users don't even know what a download page is. Or that they should expect to find it on the Amazon site. And, even when they do find the correct page, they don't necessarily know whether they want the Kindle app for Mac, Windows XP/Vista/7 or Windows 8. There is probably a vast number of Windows users out there who don't even know which version of Windows they are using.
All it would take is for Amazon to provide a simple "Click here" link in the existing message box.
Mike