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solution
i bought a boyue g10 (the second version of this one) and i have the same problem.
when i was desesperate two weeks later, i found a tool in a chine page called RKDevelopTool. I connect the ebook via usb, load a img firmware update, and i push the "Get Bad block status" buton. Suddenly, the frozen display wake up.
It's a long time ago from the original post, but its important that someone that looks for a g10 frozen eink display knows how to proceed.
Sorry for my english.
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