Quote:
Originally Posted by dki
Well, you might even get me to rethink my decision... I think your photos looked a bit like mine. How did you package this thing? My worry is that even if I don't have a broken screen now, by the time it gets to France it will be broken, and, obviously, I won't be able to prove that it happened in transit. I do have an original box, but it is way too flimsy. There was some stuffing, I think (don' remember now, I was way too excited to be getting my new Cybook to be paying attention to the packaging).
Anyhow, using USPS is a bit risky, but this thing is useless anyhow. BTW, who paid for shipment of the new device to you? And since it was a warranty, is Bookeen refunding shipment costs?
Dorota
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I took the printed sleeve/box off the inner unprinted white box that everything came in and reused that. If you still have that box, tuck the cybook under the inner tray, and stuff the rest of it with bubble wrap (or something else) to make sure nothing will come loose in transit. I inserted my RMA info in the box, then put that box into a post office International Priority mail box, with a bit more stuffing. Cost was $27 plus I paid a few bucks more to insure. Don't use the "Flat Rate" version of the box, because it costs $38 instead of $27. Post Office says it will arrive in 6 to 10 business days. It got there fast because I actually had my new unit in 8 business days. If you don't have the inner box, just wrap it up carefully with bubble wrap. I think you'll be fine. And don't forget not to send any accessories...I forgot to take out my SD card, but since you can find them for about $10 these days I'm not going to sweat it. This thing has about 8 times the internal memory of my old one, so I don't really need it right now.
They paid for the unit to be shipped to me, and no, I didn't ask for them to pay my shipping costs. I was just too pleased to be getting it back under warranty to worry about that.
One more thing - I went online to USPS to fill out the customs forms so I would be all set once I got to the post office. Made things go faster.
Good Luck Dorota! Let us know how it turns out.
-gerry