Quote:
Originally Posted by Gerry
Hi All,
I am very happy to report that my Cybook was replaced under warranty. The reader had lines across the top half and showed no signs of screen breakage that I could see. But when I sent them my photos (elsewhere in this thread) they said they thought they could see signs of a break. I still crossed my fingers that it was a controller issue and sent it in, and got a brand new build 802 last night! 
So, if you have a screen with lines and no visible break I think it is worth sending in to have them check out. By the way, I used the US Post Office and it only cost $27 from Boston to Paris. Fed Ex and UPS were both crazy expensive.
-Gerry |
Well, you might even get me to rethink my decision... I think your photos looked a bit like mine. How did you package this thing? My worry is that even if I don't have a broken screen now, by the time it gets to France it will be broken, and, obviously, I won't be able to prove that it happened in transit. I do have an original box, but it is way too flimsy. There was some stuffing, I think (don' remember now, I was way too excited to be getting my new Cybook to be paying attention to the packaging).
Anyhow, using USPS is a bit risky, but this thing is useless anyhow. BTW, who paid for shipment of the new device to you? And since it was a warranty, is Bookeen refunding shipment costs?
Dorota