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Well the replacement got to me in Florida very quickly, but unfortunately they sent a 6" Aura instead of the HD.
So back to Chat I went, and the CS rep said I should hear from Returns within 24-48 hours. Will be doubling down on the contact, and calling them in the morning just to insure I get the right device this time around.
(This is why I hate non-unique naming of devices - it's bad enough when the gerneral population gets them mixed up, let alone the vendors.)
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