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It appears that I've inadvertently hijacked the thread, but it's interesting that the response vary quite a bit and both have poor English and are signed with Indian names. I wonder if they've outsourced the responses to India.
The most interesting response I've ever received was when I reported the frontlight battery drain bug to kindle-feedback in Oct 2012. Apparently I was one of the first to report it as I received numerous phone calls directly from the developers asking me for logs and steps to reproduce.
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