DON'T PANIC
What is on the screen ?
Does it look like this ?
https://www.mobileread.com/forums/att...chmentid=88633
Why do you think your Kindle is frozen ?
Does it react on tap ?
Have you tried this ?
Code:
1. Tap on "S) Device settings"
2. Tap on "X) Exit"
3. Tap on "D) Exit, Reboot or Disable diags"
4. Tap on "D) Disable diagnostics"
5. Tap on "Q) To continue"