Well for comparison, here's a response I recently got to my feedback about fonts:
Quote:
Hello,
I understand your concern that you'd like to have more fonts on your Kindle.
Thank you so much for your extremely kind feedback and suggestion about adding more fonts. We're regularly working on improvements to your Kindle experience. I appreciate your thoughts, and will be sure to pass your suggestion along.
I do understand how convenient it would be for all our customers if this feature is to be looked carefully so we could enhance it better and be implemented. At Amazon, we are passionate about driving continuous innovation to serve our Kindle customers in the best way possible.
To make sure that your comments are heard by the right people in the organization, I've forwarded your concern to the appropriate people in our company and this way they can take notice of the issues you've pointed out, take your suggestions into consideration and make sure they are implemented in the near future as we plan for improvements.
It is always important for us to hear how customers react to all aspects. We truly value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers.
Customer feedback like yours helps us continue to improve the service we provide, and we're glad you took time to write to us. The Kindle Team will carefully review your message.
Thanks again for your extremely kind feedback!
Best regards,
Sivakumar V
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