Thread: freetime stats without parental controls
View Single Post
Old 03-18-2014, 12:35 PM   #6
twowheels
Wizard
twowheels ought to be getting tired of karma fortunes by now.twowheels ought to be getting tired of karma fortunes by now.twowheels ought to be getting tired of karma fortunes by now.twowheels ought to be getting tired of karma fortunes by now.twowheels ought to be getting tired of karma fortunes by now.twowheels ought to be getting tired of karma fortunes by now.twowheels ought to be getting tired of karma fortunes by now.twowheels ought to be getting tired of karma fortunes by now.twowheels ought to be getting tired of karma fortunes by now.twowheels ought to be getting tired of karma fortunes by now.twowheels ought to be getting tired of karma fortunes by now.
 
twowheels's Avatar
 
Posts: 1,854
Karma: 13432974
Join Date: Nov 2010
Device: Kobo Clara HD, iPad Pro 10", iPhone 15 Pro, Boox Note Max
I got a response from Amazon:

Quote:
Hello,

I understand that you would like to have the freetime statistics of child profiles be available for all ages on Kindle paper white device's. Definitely this feature would be of great help to our customers if it is available. It's unfortunate that this feature is not available right now.

I'm glad that you've contacted us about this feature request. I also apologize to let you know that right now, we don't have this feature in use.

Since you're interested in this feature, I've passed your message to the Kindle development Team for review and consideration. I'm sure that having the freetime statistics of child profiles for all ages on Kindle paper white device's will make our customers Kindle experience more convenient.

I want to let you know that we are working on additional feature for our Kindle as part of the next software. Please be assured that your feedback will be considered as we plan further improvements.Your patience and co-operation is highly appreciated in this matter.

I once again apologize for not assisting you in this issue as the feature is not available now. But your feedback will be of great importance for us now and we will definitely try to bring this feature soon.

For the meantime, please extend with us your patience and understanding while we work on this.​​

Please know that we value our customers satisfaction and convenience above all else it's the foundation on which our company was built.

If you need any further assistance please write to us :

http://www.amazon.com/kindlesupport

Thanks for using Kindle. Have a pleasant day ahead!

Best regards,
Vishal
What's strange is that this doesn't appear to be a form letter. At first I assumed that they just substituted <featurename> into a letter and sent it right back, but as I look closer I see a few things that make me wonder....
  • The inappropriate apostrophe in "devices" (though this could be part of the form letter field)
  • The somewhat awkward use of English coupled with an Indian name. (for example: I also apologize to let you know that right now, we don't have this feature in use. )
  • The general repetitiveness, lack of polish, and rushed feel.

I'd be very surprised if Amazon reps answered each feedback with a custom message, but I'm also surprised to see the agents apparently pasting together bits and pieces to compose the message rather than using a polished form letter. Maybe it's all part of their plan to make it seem like they're actually reading our feedback?


Edit: BTW, "all ages" isn't quite what I asked for... I said "without creating profiles and locking the device down" giving the justification that it would "be good for my own inspiration".
twowheels is offline   Reply With Quote