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Snorbaard · 05-01-2006, 02:36 PM

I'm quite confused at the reaction.

What was Fictionwise supposed to do, other than the response given? Perhaps a refund?

This *does* happen! Bits get corrupted! Shock! Horror!

It doesn't have anything to do with DRM. If a non-DRM MS Reader or Palm Reader document have corrupt bits in the wrong places, you'd get the same kind of error.

With e-books, the advantage of electronic delivery (very, very low distribution cost) also opens you up for this kind of problem. Its akin to having 250,000 copies of Johnathan Kellerman's book being printed with the ink rubbing off the pages. Only, in this case, it's easier and cheaper to fix.

The "Beware of Fictionwise" heading on the original blog is a red herring from a disgruntled customer. Repeating it here makes it seem more credible, which is wrong - Fictionwise definitely isn't in the wrong here.

Personally, I have bought quite a few books there and find their model very palatable (as much as is possible for the DRM side), and make a lot of use of their rebates.

05-01-2006, 02:36 PM	#3
Snorbaard Junior Member Posts: 2 Karma: 10 Join Date: Mar 2006 Device: iPad Pro	Not nice. It's not Fictionwises fault. I'm quite confused at the reaction. What was Fictionwise supposed to do, other than the response given? Perhaps a refund? This does happen! Bits get corrupted! Shock! Horror! It doesn't have anything to do with DRM. If a non-DRM MS Reader or Palm Reader document have corrupt bits in the wrong places, you'd get the same kind of error. With e-books, the advantage of electronic delivery (very, very low distribution cost) also opens you up for this kind of problem. Its akin to having 250,000 copies of Johnathan Kellerman's book being printed with the ink rubbing off the pages. Only, in this case, it's easier and cheaper to fix. The "Beware of Fictionwise" heading on the original blog is a red herring from a disgruntled customer. Repeating it here makes it seem more credible, which is wrong - Fictionwise definitely isn't in the wrong here. Personally, I have bought quite a few books there and find their model very palatable (as much as is possible for the DRM side), and make a lot of use of their rebates.