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Originally Posted by Purple Lady
Exactly. The Kobo website is not very good - searching doesn't work well and Kobo won't even tell you the format of the book you want to buy. You can add it to your library to see the format, but this goes back to ease of use again. Kobo's customer service is not very good either. If they fix even just the website problems I think their business could do better. Also there is the problem that you can't use coupons on the big publishers in the US - after the publishers settled Kobo allowed coupons for a while and then stopped abruptly. I usually bought from Kobo because with coupons you could get a good deal and that is a pain now as well.
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And there is no wishlist for me to keep track of books I might want to buy.
I like Kobo. I'm an affiliate for them and I sell a decent amount of books on their site. But even though I've had people say they have left reviews for my books on Kobo and they did a huge "book review" drive...none have shown up. They have a ways to go with customer service (both for their affiliate program and their buying customers.) Believe me, I want them to succeed. I want them to succeed badly because I want to sell books somewhere other than Amazon. I love the coupons and I use them and buy books there. But they do have some work to do to keep up with the competition.