Quote:
Originally Posted by soulfuldog
Fixed that for you. 
Even then there is a but - as long as you don't mind bugs and having to stick with a particular firmware. 
Mind you, Amazon's collection issues have meant a little of this kind of pick your 'best' firmware option for the Kindle too, which is a new problem. They have at least fixed it somewhat with a new firmware update though....
As for customer service. I just recently read a thread in the Kobo forum about someone returning an Aura HD because of a hardware fault and after receiving pictures showing the fault, Kobo are sending them out a replacement Aura HD before they have to return the old one. So perhaps a sign that they are getting a little better in this respect? |
Only a little better at best. I just had to get a replacement Glo and while they did mail it to me before I had to return the old one, with both Amazon and Barnes & Noble, the replacement reader comes with a prepaid label to return the faulty one. With Kobo I had to pick up the tab. And with Amazon and B&N, it takes one phone call to get the exchange going, while with Kobo, it took several back-and-forths with CS and, yes, it included my taking pictures, before they agreed to a replacement.
The single biggest issue with Kobo's CS (and there are many) is that the first level contact at CS is empowered to do nothing at all except give boilerplate responses expressing regret at your frustration and suggesting a soft reset and then a hard one. Days can go by without progressing past that point. By the time they
start to get serious, you'd have already received your replacement from Amazon or B&N.
Unfortunately, Kobo is last man standing irt ePub readers in the US. I don't think lack of competition will improve things. And as said above, the collection issues alone at Kindle make it an unappealing alternative.