Thread: Kobo in trouble in Canada and the US
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Old 03-13-2014, 09:22 AM   #38
soulfuldog
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Join Date: Aug 2011
Location: UK
Device: Kindle Oasis, Voyage, Sony PRS-350, Hudl2
Quote:
Originally Posted by booklover6 View Post
Long Live KOBO! They have the best e-ink devices on the market!
They have amongst the best e-ink devices on the market!

Fixed that for you.

Even then there is a but - as long as you don't mind bugs and having to stick with a particular firmware.

Mind you, Amazon's collection issues have meant a little of this kind of pick your 'best' firmware option for the Kindle too, which is a new problem. They have at least fixed it somewhat with a new firmware update though....

As for customer service. I just recently read a thread in the Kobo forum about someone returning an Aura HD because of a hardware fault and after receiving pictures showing the fault, Kobo are sending them out a replacement Aura HD before they have to return the old one. So perhaps a sign that they are getting a little better in this respect?
Last edited by pdurrant; 03-13-2014 at 11:50 AM. Reason: Corrected quotation
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