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Gerry · 10-28-2008, 09:42 AM

Hi All,

I am very happy to report that my Cybook was replaced under warranty. The reader had lines across the top half and showed no signs of screen breakage that I could see. But when I sent them my photos (elsewhere in this thread) they said they thought they could see signs of a break. I still crossed my fingers that it was a controller issue and sent it in, and got a brand new build 802 last night!

So, if you have a screen with lines and no visible break I think it is worth sending in to have them check out. By the way, I used the US Post Office and it only cost $27 from Boston to Paris. Fed Ex and UPS were both crazy expensive.

-Gerry

10-28-2008, 09:42 AM	#326
Gerry Enthusiast Posts: 36 Karma: 10 Join Date: Dec 2007 Location: Boston, MA Device: Cybook Gen 3	Warranty Repair! Hi All, I am very happy to report that my Cybook was replaced under warranty. The reader had lines across the top half and showed no signs of screen breakage that I could see. But when I sent them my photos (elsewhere in this thread) they said they thought they could see signs of a break. I still crossed my fingers that it was a controller issue and sent it in, and got a brand new build 802 last night! So, if you have a screen with lines and no visible break I think it is worth sending in to have them check out. By the way, I used the US Post Office and it only cost $27 from Boston to Paris. Fed Ex and UPS were both crazy expensive. -Gerry