View Single Post
Old 03-04-2014, 05:50 PM   #3
jackastor
Wizard
jackastor ought to be getting tired of karma fortunes by now.jackastor ought to be getting tired of karma fortunes by now.jackastor ought to be getting tired of karma fortunes by now.jackastor ought to be getting tired of karma fortunes by now.jackastor ought to be getting tired of karma fortunes by now.jackastor ought to be getting tired of karma fortunes by now.jackastor ought to be getting tired of karma fortunes by now.jackastor ought to be getting tired of karma fortunes by now.jackastor ought to be getting tired of karma fortunes by now.jackastor ought to be getting tired of karma fortunes by now.jackastor ought to be getting tired of karma fortunes by now.
 
jackastor's Avatar
 
Posts: 1,847
Karma: 3212428
Join Date: Jun 2011
Device: iphone stanza, kobo touch,ASUS TF300,KOBO GLO, Kobo Aura HD, Kobo Mini
Quote:
Originally Posted by zyrafu View Post
I bought a used Kobo Aura HD on ebay and I finally have received it today.
My joy didn't last long though because the e-reader seems to be broken. It is permanently frozen on a black "powered off" screen. Switching on, basic reset, nothing helps (and yes, I did plugged it to a power source first for several hours, it doesn't show the charging icon either).

Any advice? Is there a way to make it work?
Ok try a master reset, and try a different usb cable, if the cable trick does not work then you may need to send it back for a refund asap, make sure you talk to the ebayer if they don't offer a refund you can make a full refund claim from ebay and it will go badly for the seller. I can not think why they would not issue a refund if the unit is defective and you send it back, open a claim immediately with ebay and when its resolved either a refund or replacement you can close it. Opening a claim will force the sellers hand to be more honest because if they do not resolve the issue you will definatly get a refund and they will take a bad hit on their ebay status.


regards

Jack

Last edited by jackastor; 03-04-2014 at 05:55 PM.
jackastor is offline   Reply With Quote