Quote:
Originally Posted by zyrafu
I bought a used Kobo Aura HD on ebay and I finally have received it today.
My joy didn't last long though because the e-reader seems to be broken. It is permanently frozen on a black "powered off" screen. Switching on, basic reset, nothing helps (and yes, I did plugged it to a power source first for several hours, it doesn't show the charging icon either).
Any advice? Is there a way to make it work?
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Ok try a master reset, and try a different usb cable, if the cable trick does not work then you may need to send it back for a refund asap, make sure you talk to the ebayer if they don't offer a refund you can make a full refund claim from ebay and it will go badly for the seller. I can not think why they would not issue a refund if the unit is defective and you send it back, open a claim immediately with ebay and when its resolved either a refund or replacement you can close it. Opening a claim will force the sellers hand to be more honest because if they do not resolve the issue you will definatly get a refund and they will take a bad hit on their ebay status.
regards
Jack