Quote:
Originally Posted by slex
Responsible they may be, but that is not the whole story. If your security system is crappy and someone breaks into your house, you will have every right to hold the security company responsible for doing a crappy job. This doesn't justify the actions of the burglar. I don't think that the line "Oh, but it's the security company's fault for not doing their job" will be a convincing defense in court.
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If a company offers a coupon for use it is not the same as breaking into someone's house and stealing their stuff Your analogy doesn't hold up.
I boldly walked into the Kobo India store, said "I want that book", brought it to the register, gave them a coupon, they gave me the coupon discount, and I paid for the book.
I didn't sneak into the store, stick the book under my coat and sneak back out with it.
This happens relatively frequently in online retail and in my experience the retailers just suck up their error. However, most are much quicker than Kobo in catching it. An online cosmetics retailer recently had a 20% off sale, but they made an error in the coupon database and let you stack that sale with another 20% coupon they had out at the same time. They didn't mean for the coupons to be stackable and as soon as they noticed they corrected the programming error. They also asked the person running a very popular cosmetic blog who posted about the stackable coupons to remove the post, which she did. But they honored all the orders made with the stacked coupons and didn't try to sue people for "stealing" from them.
And yes, I made a very sizable order from that cosmetics company and now have a year's worth of primer and various other items I use from them stocked up.