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Old 03-01-2014, 07:37 PM   #5971
Katsunami
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These are the e-mails I got from Paypal:

Spoiler:

Transactiereferentie: <NUMBER>


Beste <MY_NAME>,

U heeft een bestelling geplaatst voor een bedrag van $0,66 USD bij Kobo

Houd er rekening mee dat dit geen directe afschrijving is. Het bedrag wordt afgeschreven van uw rekening als de webwinkel uw betaling verwerkt. Mogelijk ontvangt u meerdere e-mails terwijl de webwinkel uw bestelling verwerkt.

Het bedrag wordt overgeschreven als de webwinkel uw betaling verwerkt. Eerst wordt geld gebruikt dat op dat moment op uw PayPal-rekening staat en pas daarna worden andere betaalbronnen gebruikt.

Log in op uw PayPal-rekening als u de volledige transactiegegevens wilt bekijken.


Het kan even duren voordat deze transactie op uw rekening wordt weergegeven.

----------------------------------------------------------------

Webwinkel:
Kobo
http://www.kobobooks.com



Instructies voor webwinkel:
U heeft geen instructies ingevoerd.


-----------------------------------
Aankoopdetails
-----------------------------------

Omschrijving: Kobo Purchase
Prijs per eenheid: $0,66 USD
Hvh: 1
Bedrag: $0,66 USD


Subtotaal: $0,66 USD



Factuurreferentie: <NUMBER>



----------------------------------------------------------------


This is the translation:

Spoiler:

Transaction Reference: <NUMBER>


Dear <MY_NAME>,

You have made an order of $0,66 USD at Kobo.

Please take into account that this is not a direct transaction. The amount of money will be taken from your account as soon as the store processed the transaction. You might receive multiple e-mails during this process.

The money will be sent after the store processed the transaction. At first the money in your Paypal account will be used; after that, other payment options will be utilitzed.

Log into your Paypal account if you want to see the full transaction details.


It could take a while before the transaction is shown in your account.

----------------------------------------------------------------

Store:
Kobo
http://www.kobobooks.com



Instructions for store:
You did not leave any instructions.


-----------------------------------
Purchase details
-----------------------------------

Description: Kobo Purchase
Price per unit: $0,66 USD
Pieces: 1
Amount: $0,66 USD


Total: $0,66 USD



Transaction Reference: <NUMBER>



----------------------------------------------------------------


I assume that if Paypal says they are going to pay Kobo $0.66, and will take $0.66 out of my Paypal account (or use my credit card, which is the only other payment option), that they will pay, and claim $0.66.

If I do this 50 times, I expect 50 of these mails (which indeed did happen), and I either expect 50 claims of $0.66 or one claim of $33 on my credit card. That would be €23.87. OK, Paypal's exchange rate is higher, so let's say the charge is €25 or even €26.

If it's any different, I'd be angry, and mistrust will ensue. I would certainly file a huge complaint at both Kobo and Paypal.

On the other hand, if Kobo would state that using this coupon 50 times was never the intention, I could understand that they refund the money back to the Paypal account it came from, and then proceed to delete the books from the library. I would be annoyed, but I could understand this course of action.

Last edited by Katsunami; 03-01-2014 at 08:02 PM.
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